8:30am-9:00am
Opening Keynote
Xavier Veyry
9:00am-9:30am
Welcome Message
Chairman Hu
9:30am-10:30am
From Segmentation to New Brand Approach to Precise (Digital) Marketing to CRM
Japan
10:30am-11:00am
Break & Networking
11:00am-12:00am
Brand Repositioning / Cross Selling
France
12:00am-1:00pm
Ancillary Boost Plan / Simple, Friendly Mobile First E-servicing Experience
Spain
1:00pm-1:30pm
Lunch
Tuesday Dec 1st
6:00pm - 6:30pm
Meeting at Kempinski Main Reception Hall
6:30pm - 7:00pm
Transfer to Diner
7:00pm - 10:00pm
Diner at Shook Restaurant
Rooftop Terrace Wiith View Of Bund
Wednesday Dec 2nd
1:30pm-2:00pm
Improve CX on Mobile Channel
Korea
2:30am-3:30am
Segmented Retention Plan
Italy
3:30pm-4:30pm
Break & Networking
4:00pm-5:00pm
End-2-End Customer Journey
Poland
5:00pm-6:00pm
Click-Call-Face : General Principals & Focus on Belgium Transformation
Belgium
6.00pm-7:00pm
New Campaign Development
China
7:00pm-7:30pm
Transfer to Diner
7:30pm-10:00pm
Diner at Ye Shanghai Restaurant
Restaurant with Old Shanghai Decoration in French Concession Neighbourhood
Thursday Dec 3rd
8:30am-9:30am
AGD Transformation Plan
Donatien Levesque
9:30am-10:00am
Coffee Break & Netwokring
10:00am-12:30am
Workshop : How AGD could become a mobile-first Insurer
Frank Lesvignes & Ruolin Yang
12:30am-1:00pm
Lunch
1:00pm-3:00pm
Data Driven Marketing
Emmannuel Pierron & Donatien Levesque & Shaodan
3:00pm-3:30pm
Break & Networking
3:30pm-5:30pm
Prospects & Customer Relationship Managment : Aligning Marketing and Operation Forces
Watanabe San & Alfonso Navarro
5:30pm-6:00pm
Q&A
6:00pm-6:30pm
Transfer to Diner
6:30pm-10:00pm
Diner at Din Tai Fung
Restaurant with Authentic Chinese Cuisine
Friday Dec 4th
8:00am-8:30am
Meeting at Kempinski Main Reception Hall
8:30am - 5:00pm
Team Building : One Day Visit to Zhujiajiao Water Town
After 5:00pm
Departure & Free Time